At a glance
- Free: signing up is free, but Candy’s Terms of Service cap free chat at about 5 messages. Episodes 1 and 2 of every Candy Shorts series are free.
- Premium (US): $3.99 a month on the 12-month plan (billed $47.88 once), $8.99 a month on the 3-month plan ($26.97), or $9.99 for the first month and then $13.99 a month.
- Included: unlimited text messages, 18+ images and videos, and 100 tokens a month.
- Token costs: a Create Video scene costs 12 tokens (5 seconds) or 20 tokens (10 seconds). A Candy Shorts episode costs 12 or 30 tokens. Image and voice prices are not published.
- Cancel and refund: cancel in Settings and the plan runs to the end of the paid period. Refunds need a request within 24 hours of payment, 20 tokens or fewer used, and a card payment.
- Adults only. Prices vary by country. The Candy.ai links here are affiliate links, and we may earn a commission if you subscribe.
Is Candy AI free?
Candy AI is free to sign up for, but only as a sample. Candy’s Terms of Service cap a free user at about 5 messages with AI characters, and more chat needs a subscription.
Without paying you can still browse, create a free account and play episodes 1 and 2 of every Candy Shorts series. One third-party guide says Candy’s help center article on free accounts adds one custom character and one image. Candy’s help center blocks automated access, so we could not read that article.
| What you want | Free account | Premium |
|---|---|---|
| Chat with AI characters | 5 messages in total | Unlimited text messages |
| Candy Shorts | Episodes 1 and 2 | Episode 3 and later at 12 or 30 tokens each |
| 18+ videos | A Premium benefit | Yes, 12 or 20 tokens per scene |
| 18+ images | A Premium benefit | Yes, token price not published |
| Monthly tokens | None | 100 |
How much does Candy AI Premium cost?
Candy’s plan page shows these US prices. The yearly price is the lowest per month, but you pay it in one charge.
| Plan | Price | Billed | Compared with $13.99 a month |
|---|---|---|---|
| 12 months | $3.99 a month | $47.88 once, renews at the same price | Saves $120.00 over 12 months (shown as 70% off) |
| 3 months | $8.99 a month | $26.97, renews at the same price | Saves $15.00 over 3 months (shown as 35% off) |
| 1 month | $9.99 first month, then $13.99 a month | Monthly | First month is $4.00 cheaper |
| Every 2 weeks | $9.79 per payment | Every two weeks | Two payments cost $19.58 |
| Weekly | $5.60 per payment | Weekly | Four payments cost $22.40 |
Prices change by country, and the plan page says additional local taxes may apply. The Terms of Service say prices can increase and that an increase will be communicated before an autorenewal. Charges show as EverAI on your bank statement.
How many tokens come with Candy AI Premium?
The plan page lists 100 tokens per month, and the Terms of Service say the monthly amount is shown at checkout and is generally 100. The Terms say tokens pay for extended features such as image generation and voice notes.
- Tokens cannot be transferred to another account, traded in or exchanged for money.
- When a subscription ends, remaining tokens expire at the end of the billing period and do not carry over to a new subscription.
- The Terms say tokens must be used within their billing period but do not explain how that works month by month on a 3-month or 12-month plan.
Premium Plus is unconfirmed. A search listing for Candy’s help center and one third-party review mention a higher Premium Plus tier with 330 tokens a month. It was not on the plan page we checked, and we could not open the help article, so treat it as unverified.
What do tokens buy?
| Item | Tokens | How sure we are |
|---|---|---|
| Create Video, 5-second scene | 12 | Candy’s public page code |
| Create Video, 10-second scene | 20 | Candy’s public page code |
| Create Video, 15-second scene | Not published | Visible only in an account |
| Candy Shorts episode, most series | 12 | Series pages, 143 of the 158 series we list |
| Candy Shorts episode, 15 series | 30 | Series pages |
| Image generation | Not published | Third-party guides quote 2 to 4 tokens per image and disagree |
| Voice notes and calls | Not published | Guides quote about 3 tokens a minute for calls, unconfirmed |
Our Candy AI video guide explains the scene builder and has a cost table. Extra tokens are sold inside your account. Third-party guides quote about $9.99 for 100 tokens, but we could not confirm any pack price on a Candy page.
What does Candy AI cost in real use?
Because Premium includes 100 tokens, a small project costs only the plan price. The table uses the verified token costs above and the one-month plan: $9.99 for the first month, then $13.99.
| What you do in a month | Tokens | Plan price | Extra tokens needed |
|---|---|---|---|
| Finish one regular five-episode Candy Short | 36 | $9.99 first month | None |
| Finish two regular series | 72 | $9.99 first month | None |
| Finish one 30-token series | 90 | $9.99 first month | None |
| One video of three 10-second scenes plus one regular series | 96 | $9.99 first month | None |
| One video of ten 10-second scenes | 200 | $9.99 first month | 100, price not verified |
Heavier use costs more than the sticker price. One long-term user review reports spending $187 over five months and used up the 100 monthly tokens by about day 9. Those are one person’s figures, not Candy’s. Our Candy AI review collects other complaints.
How do you cancel Candy AI?
Candy’s Terms of Service (section 10.1) describe the steps.
- Log in and open My Profile, then Settings. Your start date, end date and plan type are listed there.
- Choose Unsubscribe in Settings.
- Keep using Premium until the current billing period ends. You are not charged for the next period.
- Spend your tokens before that date, because unused tokens expire.
Renewals are charged on the first day of the new period, so cancel before it. Cancelling is not deleting. Candy’s Privacy Notice says account data is usually kept for up to three years after your last activity, or until you ask for deletion.
Does Candy AI give refunds?
Section 10.4 of the Terms of Service sets the rules for US customers:
- You have 24 hours after payment to request a refund. After that, no refund is issued.
- A subscription refund is denied if you used more than 20 tokens. A token-pack refund is denied if you used the tokens.
- Only purchases made by card can be refunded, and technical problems on your side are not covered.
- There is no refund for content removed or accounts restricted after a policy violation.
- A refunded subscription is cancelled at once, and remaining tokens are revoked.
EU and UK customers have a separate 14-day right to withdraw from the initial purchase, less a prorated amount for the service used. Requests go to support@candymail.ai. We found no official figure on how fast they are handled.
Is Candy AI worth paying for?
It is worth it if you want a month of 18+ videos or a few Candy Shorts series and will cancel on time. It is poor value if you expect unlimited extras, because images, voice and video all draw on a 100-token monthly allowance. The 12-month plan is far cheaper per month, but it is the largest single charge and the refund window is only 24 hours.
What other guides get wrong. Several third-party guides still quote $12.99 a month or $69.99 a year. Candy’s plan page shows $13.99 a month after the first month and $47.88 for 12 months. Guides also quote free-message limits from 15 to 75, while Candy’s Terms say 5.
Check today’s price for your country on Candy’s plan page.
See Candy Premium plansFAQ
Is Candy AI free?
Signing up is free, but the free account is a sample. Candy’s Terms of Service say a free user may generally send a maximum of 5 messages to AI characters. Episodes 1 and 2 of every Candy Shorts series are free, and 18+ videos, 18+ images and tokens need Premium.
How much does Candy AI cost per month?
Candy’s plan page shows $3.99 a month on the 12-month plan (billed $47.88), $8.99 a month on the 3-month plan (billed $26.97), and $9.99 for the first month on the one-month plan, then $13.99 a month. Prices vary by country and taxes may apply.
How many tokens come with Candy AI Premium?
The plan page lists 100 tokens per month, and the Terms of Service say the monthly amount shown at checkout is generally 100. A 5-second Create Video scene costs 12 tokens and a 10-second scene costs 20. Candy Shorts episodes cost 12 or 30 tokens.
How do I cancel Candy AI?
Log in, open Settings and choose Unsubscribe. According to the Terms of Service the plan stays active until the end of the current billing period and you are not charged for the next one. Unused tokens expire at the end of that period.
Can I get a refund from Candy AI?
Sometimes. The Terms of Service allow a refund request within 24 hours of payment, only if you used 20 tokens or fewer, and only for card payments. EU and UK customers have a 14-day withdrawal right on the initial purchase.
Is the $3.99 a month price real?
Yes, but it is the 12-month plan divided by 12. Candy’s plan page bills $47.88 once for the year and renews at the same price and term. The one-month plan costs $9.99 for the first month and $13.99 a month after that.